Rylo Mac App Problems

Originally a 3 star review and then Rylo updated their app. The more I use this thing, the more I like it. This device now deserves 5 stars. Low light performance is now a B. I don't know what they did, but now video in lower light conditions is now acceptable. Not great, but good enough. Huge improvement compared to before the update.

  1. The Rylo camera captures 360-degree video, but with the intent of cropping and displaying it in a traditional manner. It's a great concept, but it needs more pixels to deliver clear results.
  2. VSCO acquires Rylo, a startup focused on 360 video that, together with its tools for editing tasks, could contribute a lot to the company. So, whether you are VSCO users or if you should not be aware of what might come from this acquisition.
  3. Go to reportaproblem.apple.com. Sign in with your Apple ID and password. If you see the 'Report' or 'Report a Problem' button next to the item that you want to request a refund for, click it. Follow the instructions on the page to choose the reason why you want a refund and submit your request.
  4. 7) There is no desktop app for RYLO, only MAC! That's right, THERE IS NO WINDOWS APP for RYLO. Just let that sink in for a minute. MACs only account for approximately 9.9% of the desktops in the entire world, but if you want to connect RYLO to a desktop, you are S.O.L. Unless you have a MAC.

How to request a refund

Mac App Store

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  1. Go to reportaproblem.apple.com.
  2. Sign in with your Apple ID and password.
  3. If you see the 'Report' or 'Report a Problem' button next to the item that you want to request a refund for, click it.
  4. Follow the instructions on the page to choose the reason why you want a refund and submit your request.

If you can't request a refund on reportaproblem.apple.com

If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.

If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.

Get more information about refunds

See how long refunds take.

For more information about refund requests or for other refunds that you can’t request on reportaproblem.apple.com, contact Apple Support.

Problem with a subscription?

You can request a refund. You can also cancel the subscription.

If you or a family member bought an item by accident

If you or a family member bought an item by mistake, set up Screen Time to prevent unintentional purchases in the future. You can require a password for purchases, prevent some types of purchases, or disable purchasing completely. Set up Screen Time.

Refund eligibility might vary by country or region. See the Apple Media Services Terms and Conditions for details. In countries and regions with consumer law protections, users retain their rights under these protections. In Australia and New Zealand, consumers retain their rights under the applicable consumer protection laws and regulations.

Store availability and features might vary by country or region. Learn what's available in your country or region.

Rylo captures cinematic video in stunning 5.8K. The app does the rest.

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Mac app free

Experience the Rylo ViewFinder.

Intuitive creative tools that let you unleash your vision.

Create motion by telling the ViewFinder where to look and when.

Create here, there, anywhere.

Rylo works with iPhone, Android and now, macOS.

Shoot impossibly smooth video with Rylo's breakthrough stabilization technology.

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This spring, she’s tackling her biggest challenge yet—and using her platform to advocate for gender equality.

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Take One.

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'Suddenly I'm watching something professional, like an outtake of the Full House credits or an establishing shot for San Francisco in a movie. It's one camera, one take, and a million different possibilities.'